Terms of service

Terms & Conditions

Ordering

Once you have completed your order, an order confirmation will be sent to your email address. The confirmation includes details about the products purchased, prices, billing address, and shipping address.

If you notice any errors in your order confirmation, please contact us immediately at support@skovasken.com.

Order Cancellation

Please contact support@skovasken.com as soon as possible if you want us to stop dispatch. We may not be able to stop an order that has already been processed or dispatched. This does not restrict any statutory right to cancel your purchase or return the goods under our Return & Refund Policy.

We reserve the right to refuse an order if a product is out of stock with our supplier or for other legitimate business reasons. In such cases, you will be notified as soon as possible and will either not be charged or receive a full refund.

Shipping & Delivery

Our standard delivery time is 5–12 business days.

Please note that orders placed during weekends or public holidays will be processed on the next business day.

Delivery delays may occasionally occur due to high demand or circumstances affecting our shipping partners. If your order has not arrived within the expected timeframe, please contact us at support@skovasken.com.

Taxes, Customs & Import Responsibility

Some products are shipped directly from suppliers located outside the European Union.

Import duties, import VAT and other import-related charges are included in the price. You will not be required to pay any additional import charges upon delivery.

Pricing

We reserve the right to adjust prices at any time due to changes in supplier costs, currency exchange rates, or typographical errors.

Returns & Right of Withdrawal

You have the right to cancel your purchase in accordance with applicable consumer protection laws.

For complete information regarding returns, eligible products, and refund procedures, please refer to our Return & Refund Policy.

Warranty Claims & Complaints

We inspect all products before shipment.

If a product is nevertheless damaged or incorrectly supplied, we will resolve the issue free of charge in accordance with applicable consumer protection laws.

To submit a claim, please contact us as soon as possible at support@skovasken.com and include:

Your name
Address
Email address
Order number
A description of the issue

Please contact our customer support for return instructions. Our approval is not a condition for exercising statutory cancellation rights or remedies for defective goods.

If your claim is approved, we will cover the return shipping costs.

Limitation of Liability

We are not liable for any indirect, incidental, or consequential damages arising from the use of our products.

We are also not responsible for delays or failures caused by circumstances beyond our reasonable control, including but not limited to labor disputes, natural disasters, fire, war, governmental actions, transportation disruptions, or supplier delays (Force Majeure).

Product Use & Allergies

All of our products include a complete list of ingredients or product information on the product page.

It is the customer's responsibility to review this information before use to ensure the product does not contain ingredients or materials that may cause allergies, irritation, or other adverse reactions.

If you are unsure, we recommend performing a small patch test before full use.

Product Information

We reserve the right for typographical errors and products that become unavailable.

Product colors may vary slightly depending on your screen settings.

We always strive to present our products as accurately as possible.

Cookies

We use cookies to improve your browsing experience and enhance the functionality of our website.

You may disable cookies at any time through your browser settings.

Personal Data

Our Privacy Policy explains how personal data are processed. Placing an order does not, by itself, constitute consent to processing for which applicable law requires separate consent.

We only collect the information necessary to process your order, provide customer support, and communicate with you.

We never sell your personal information or share it with third parties without a lawful basis.

Unclaimed Packages

If a package is not collected within the carrier's specified collection period and is returned to us, the purchase will be considered completed.

In such cases, the order amount will be refunded minus the actual costs incurred for return shipping, handling, and administration.

Governing Law and Consumer Rights

These terms and contracts made under them are governed by the laws of the Hong Kong Special Administrative Region. This choice does not deprive consumers of protection under mandatory laws that would otherwise apply in their country of habitual residence. It does not restrict any mandatory right to bring proceedings before a competent court, including courts in the consumer’s home country where applicable. Nothing in these terms requires a consumer to bring proceedings exclusively in Hong Kong.

Acceptance of Terms

By placing an order on skovasken.com, you agree to these Terms & Conditions, including our Shipping Policy, Return & Refund Policy, and Privacy Policy.

We encourage you to read these terms carefully before completing your purchase.