Refund policy

Return & Refund Policy

Return Period

Right of Withdrawal (Statutory): You have the right to cancel your purchase and return the product within 365 days from the delivery date without providing a reason, in accordance with applicable consumer protection laws.

Extended Return Policy: We also offer a 365-day return policy for products that are unused, unopened, and returned in their original packaging. The customer is responsible for the return shipping costs.

Return Instructions

Registering a Return

Please contact our customer support at support@skovasken.com and provide your order number along with the reason for your return.

Return Confirmation

Once we have processed your request, we will send you detailed instructions on how to complete your return.

Return Address

To ensure your return is processed correctly and efficiently, please send your package to the warehouse address provided in your return confirmation email from our customer support team.

Packaging & Shipping

Please pack the product securely in its original packaging, including all labels and any included accessories.

Customers are responsible for returning the product using a secure and trackable shipping method.

For defective or incorrectly delivered items, we will cover the return shipping costs and provide instructions for a prepaid return.

Return Shipping Costs

Returns (Right of Withdrawal/Exchanges): If you are returning an item under your right of withdrawal or requesting an exchange, you are responsible for the return shipping costs.

Warranty Claims/Defective Products: If your claim is approved, we will cover the return shipping costs. In such cases, we will either provide a prepaid return label or reimburse your return shipping costs. Please contact customer support before returning the product.

Exchanges

If you would like to exchange a product, for example for a different size or color, please contact customer support within 365 days to register your exchange.

The returned product must be unused and in its original packaging.

Refund Processing Time

Once we have received and approved your returned item, your refund will be processed. Please allow up to 10 business days for the refund to be credited back to the original payment method used for the purchase.

Specific Return & Refund Conditions

Right of Withdrawal

The product must be unused, undamaged, and returned in its original packaging.

Defective Products

Please contact customer support immediately and include photos of the defect to ensure a fast resolution.

Damaged During Shipping

If your order arrives damaged, please send us photos within 48 hours of delivery. We will assist you with a replacement or return.

Incorrect Item Received

If you received the wrong product, please contact us. We will arrange the return shipping and send the correct item at no additional cost.

Item Not Delivered

If your order has not arrived, please contact us so we can investigate the shipment. If the package cannot be located, we will either issue a full refund or send you a replacement.

Order Cancellation

You may cancel your order before it has been shipped. If your order has already been dispatched, please follow our standard return procedure.

Exceptions to Our Return Policy

The following items cannot be returned:

Custom-made or personalized products.
Opened hygiene products, unless they are defective or incorrectly supplied.

Your Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws.