Shipping Policy

Delivery

For logistical reasons, some items within the same order may be shipped separately. This means you may receive your order in multiple packages.

To ensure accurate and timely delivery, please double-check that your shipping address is correct before completing your purchase.

Please note that we are not responsible for lost packages resulting from an incomplete or incorrect shipping address provided by the customer. It is your responsibility to verify your delivery information to avoid shipping issues.

At checkout, you may choose between available shipping methods, including our free shipping option. Orders using the free shipping option may be shipped directly from one of our international suppliers.

Processing & Delivery Times

Our standard order processing time is 2–5 business days after your order has been placed.

Once your order has been processed, the estimated delivery time is 5–9 business days.

Please note that these are estimated delivery times only. While we always strive to deliver within the estimated timeframe, we cannot guarantee specific delivery dates.

Order Tracking

Once your order has been processed, we will generate a tracking number and send it to you via email together with your shipping confirmation.

If you have not received your tracking number within 5 business days, please contact us at support@skovasken.com and include your order number.

Delivery Delays

We always do our best to deliver your order as quickly as possible.

However, unforeseen circumstances beyond our control may occasionally cause delays, including but not limited to:

• Public or national holidays

• Natural disasters

• Air or ground transportation strikes

• Customs delays

• Other force majeure events

If your order has not been delivered within 45 business days, you are entitled to a full refund.

Our Commitment

We are committed to meeting or exceeding your delivery expectations.

Our team works hard to ensure that your order is delivered on or before the estimated delivery timeframe whenever possible.

If you have any questions or concerns regarding your shipment or our shipping process, please contact our customer support team at support@skovasken.com.