Refund policy

Return & Refund Policy

Return Period

Right to Cancel (Statutory): You have the right to cancel your purchase within 14 days from the delivery date without giving a reason, in accordance with applicable consumer protection laws. You then have a further 14 days to send the product back.

365-Day Satisfaction Guarantee: If you are not happy with your Skovasken product for any reason, you can return it within 365 days from the delivery date for a full refund of the product price, even if it has been used. Original packaging is not required. The customer is responsible for the return shipping costs.

Return Instructions

Registering a Return

Contact support@skovasken.com with a clear notice that you wish to cancel your purchase. No reason is required when exercising your statutory right to cancel. Please include your order number or other information identifying the purchase. Return instructions do not make statutory cancellation dependent on our approval.

Return Confirmation

Once we have processed your request, we will send you detailed instructions on how to complete your return.

Return Address

To ensure your return is processed correctly and efficiently, please send your package to the warehouse address provided in your return confirmation email from our customer support team.

Packaging & Shipping

Please pack the product securely. Original packaging is appreciated but not required for returns under the 365-Day Satisfaction Guarantee.

Customers are responsible for returning the product using a secure and trackable shipping method.

For defective or incorrectly delivered items, we will cover the return shipping costs and provide instructions for a prepaid return.

Return Shipping Costs

Returns (Right to Cancel, Satisfaction Guarantee and Exchanges): If you are returning an item under your right to cancel, under the 365-Day Satisfaction Guarantee, or requesting an exchange, you are responsible for the return shipping costs.

Warranty Claims/Defective Products: If your claim is approved, we will cover the return shipping costs. In such cases, we will either provide a prepaid return label or reimburse your return shipping costs. Please contact customer support before returning the product.

Exchanges

If you would like to exchange a product, for example for a different size or color, please contact customer support within 365 days to register your exchange.

Used products can be exchanged within 365 days under the Satisfaction Guarantee.

Statutory Cancellation Refunds

For statutory cancellation, we reimburse payments received, including the cost of our least expensive standard delivery option, without undue delay and no later than 14 days after receiving your cancellation notice. Unless we have offered to collect the goods, we may withhold reimbursement until we receive them or you provide evidence of dispatch, whichever occurs first. We use the original payment method unless you expressly agree otherwise, without a refund fee. Extra costs for a more expensive delivery option are not reimbursed.

Refunds under the 365-Day Satisfaction Guarantee

For returns made solely under our 365-Day Satisfaction Guarantee, once we have received and approved your returned item, your refund will be processed. Please allow up to 10 business days for the refund to be credited back to the original payment method used for the purchase. This does not extend any applicable statutory refund deadline.

Specific Return & Refund Conditions

Right to Cancel

You may examine the goods as you would in a shop. Where permitted by applicable law, we may deduct an amount reflecting actual loss of value caused by handling beyond what is necessary to establish their nature, characteristics and functioning. This does not replace or restrict your statutory rights concerning defective goods.

Defective Products

Please contact customer support immediately and include photos of the defect to ensure a fast resolution.

Damaged During Shipping

If your order arrives damaged, please contact us promptly and, where possible, include photos to help us investigate. A request for photos or prompt contact does not shorten statutory notification periods or restrict your legal remedies.

Incorrect Item Received

If you received the wrong product, please contact us. We will arrange the return shipping and send the correct item at no additional cost.

Item Not Delivered

If your order has not arrived, please contact us so we can investigate the shipment. If the package cannot be located, we will either issue a full refund or send you a replacement.

Order Cancellation

You may cancel your order before it has been shipped. If your order has already been dispatched, please follow our standard return procedure.

Exceptions to Our Return Policy

The following items cannot be returned:

Custom-made or personalized products.
Opened hygiene products, unless they are defective or incorrectly supplied. This exception does not apply to Skovasken shoe-wash bags, which are covered by the 365-Day Satisfaction Guarantee.

Your Statutory Rights

This policy does not affect any rights you may have under applicable consumer protection laws.